Shipping policy
Shipping Policy
TokushuKnife.com is our U.S.-based store. New orders on this website ship only to the United States, Canada, and Mexico. This policy applies to orders placed on TokushuKnife.com.
United States
- Free standard shipping on orders over $99.
- Orders are normally fulfilled within 2 business days.
- UPS Ground transit is typically 1–5 business days after fulfillment.
- Custom handle installation or sharpening may add 1–2 business days.
- Express options may be offered at checkout. Carrier service days exclude weekends and holidays.
Canada and Mexico
Orders to Canada and Mexico placed on TokushuKnife.com typically ship via FedEx Delivered Duty Paid (DDP). Tokushu Knife pays all applicable import duties and taxes on the customer's behalf. Customers are not responsible for paying duties or taxes. Available destinations, shipping charges, and delivery estimates are shown at checkout. The carrier may vary when necessary, but duties and taxes remain paid by Tokushu Knife.
If a carrier requests payment of duties or taxes on a TokushuKnife.com order, contact us before paying.
All Other Destinations
For destinations outside the United States, Canada, and Mexico, browse our EU / international store at TokushuKnife.eu. Check product availability and delivery options for your destination before ordering.
Tokushu Knife Malta handles dispatch, customer support, and returns for orders placed on TokushuKnife.eu under that store's policies.
Orders already placed on TokushuKnife.com remain with our USA store for fulfillment, support, and returns under the policies that applied to those orders.
Tracking, Addresses, and Claims
- Tracking details are emailed after shipment.
- Please provide a complete and accurate delivery address. We cannot ship to P.O. boxes or APO/FPO addresses.
- Every order is insured. If a package is lost or not delivered, we handle the claim process.
For assistance, email Tony@TokushuKnife.com or call +1 423-602-5333.